2011 Service Excellence Conference

VSTC- October 27th, 2011

Foggy Bottom/ Mount Vernon- November 1st and 2nd, 2011

The conference portion of the Service Excellence Celebration provides participants opportunities to learn, share knowledge, and develop skills critical for service excellence. You will be able to participate in sessions focused on enhancing your professional development.  

Click below to view the schedules and descriptions of this year's sessions:

VSTC Schedule & Descriptions

VSTC Visual Schedule

Foggy Bottom Schedule & Descriptions

Foggy Bottom Visual Schedule

CLICK HERE TO REGISTER TO PARTICIPATE IN CONFERENCE SESSIONS

Improvements for 2011:          
 

  • The Conference will be organized into “tracks” aligned with GW Performance Factors -- Communication, Customer Service, Teamwork, Productivity, and Management 
  • GW Values will be integrated into many of the topics and therefore be a theme throughout 
  • A new offering called “Skill Briefs” will be introduced to offer 30 minute sessions designed to build skills and provide tools/techniques 
  • The former Learning Lab will be reinvented as the “GW Career Development Learning Lab” 

 
All staff and faculty are welcome to attend sessions at either campus.